Refund Policy

REFUNDS

All CAPAEL purchases are final and full refunds are not extended.  It is the integrity of the CAPAEL name is to offer you the highest-quality product and customer service for every piece created.

EXCHANGE / STORE CREDIT

Items can only be exchanged or issued store credit if they are unworn, unwashed, and in their original condition. Simply contact us within 14 days of original purchase to receive a pre-authorization number prior to sending back merchandise. CAPAEL will provide you with instructions on where merchandise should be shipped. Please note we will not except merchandise if we have not been contacted beforehand. Purchases must be accompanied by the original receipt, and any requests to exchange or receive store credit for merchandise received as a gift must be accompanied by a gift receipt.

STORE CREDIT

CAPAEL store credit is valid for 1 month from the date of issue. Following that time the credit is not accepted.

SHIPPING

Customer will still be responsible for any shipping charges related to exchanges and store credit by pre-authorized approval. CAPAEL is not responsible for any lost packages shipped using our USPS or UPS services. Customer can choose to add insurance for the shipped valued amount at an additional fee of $10 which would hold the shipping service liable for refunding any lost goods in transit.

DAMAGES

Damage claims on shipped items must be made within 48 hours of package arrival, so please inspect your purchases immediately upon receipt as no claims can be made after this time.

CUSTOMER SUPPORT

If for any reason you are not satisfied with your purchase either in person, online or by phone, we are easily accessible by email: hello@capael.com or phone:  208.267.2187.  We are here to insure 100% satisfaction with every CAPAEL purchase and truly grateful for your support.

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